MoviePass Reportedly Avoiding Cancellations, Re-enrolling Subscribers

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MoviePass is reportedly robotically changing subscribers who’ve canceled their subscription to its new plan whereas on the identical time making it more and more harder to cancel a subscription. This comes from a number of MoviePass clients who’ve voiced their issues on social media at what they see as intentional measures by the movie-based service.

MoviePass had previously announced it was introducing a brand new plan which supersedes its current plan, and gives the choice to see three motion pictures every month for the worth the earlier “limitless” plan provided. As this was successfully a lesser deal than what was provided earlier than, some customers inevitable determined to cancel their subscription earlier than the brand new plan was set to take impact. Nevertheless, various these clients are noting on social media how they’ve now acquired an e mail from MoviePass confirming they’ve been opted-in to the brand new plan. Whereas this might simply be a clerical error, the e-mail does clearly make the purpose that if the shopper had beforehand cancelled their subscription, this new opt-in e mail overrides that cancellation. Resulting in the clear suggestion these earlier cancellations not depend.

On a special, however associated observe, different customers on social media at the moment are noting how they’ve been attempting to cancel their subscription — once more earlier than the brand new plan takes impact on August 15 — solely to have the system “fail” in the course of the course of. Evidently, those that had already canceled and who’ve gotten the brand new e mail message additionally appear to be encountering the ‘lack of ability to cancel’ situation as nicely. Whereas these two points is perhaps simply teething points they conveniently fall in favor of MoviePass by maintaining subscribers who’ve made energetic strikes to cancel, as subscribers. Contemplating it is a service that’s understood to be below heavy pressure to generate short-term income, most of the clients on social media are viewing these points as orchestrated strikes by MoviePass. Related criticisms had been leveled on the enterprise very just lately when it launched its new “Peak Pricing” format. Examples of the 2 present points could be seen under, though there are lots extra to select from on social media with the variety of customers reporting the identical two points growing each hour.

tried to cancel @MoviePass however MoviePass had different concepts i suppose

so now i’m locked into “limitless assist” however nonetheless getting a deal on motion pictures so pic.twitter.com/liuyXYNPXa

— Byrd Pinkerton (@byrdala) August 13, 2018

Simply an FYI, should you cancelled your MoviePass subscription, you might wish to test it simply case. I cancelled my subscription, however was re-enrolled and now get an error message when I attempt to cancel. pic.twitter.com/YOwZkPHuEu

— Lindsey Willis (@lndzwillis) August 13, 2018